FAQ

Yes, please sign up with your email. We’ll send your booking information, including entry details, to your registered email address.

Photography is permitted in the garden, but commercial photography is strictly prohibited. Items such as tripods that may disturb other visitors are not allowed. For commercial shoots, please contact us for further inquiries.

If you join the docent-led tour, it takes about 40 minutes. Since the garden holds many hidden stories, we recommend using the audio guide for a more leisurely experience. In this case, your visit could take anywhere from 1.5 hours to over 3 hours, depending on your pace.

Re-entry is not allowed once you leave the Garden, as there is a limit on the number of visitors per time slot. Additionally, tickets can only be used on the date for which they were booked.

For the comfort of all visitors, pets are not allowed at the Garden. However, guide dogs are permitted, provided they are on a leash and do not disturb other visitors.

Yes, wheelchairs and strollers are allowed in the Garden. Rentals are also available, but we recommend checking availability in advance.

Same-day bookings are available on-site, depending on remaining availability. However, we recommend booking in advance for a smoother entry. Please note that cancellations are non-refundable starting from the day before your scheduled visit.

At Médongaule, we prioritize each visitor’s individual experience. We limit the number of tickets per person to ensure a pleasant and comfortable experience for everyone. We appreciate your understanding.

You can book tickets up to 30 days in advance from the day of booking.

An individual membership is perfect for those planning multiple visits to Médongaule. Members enjoy unlimited free visits throughout the year, complimentary guest passes, discounts at the café, and a variety of additional perks.